I also noticed that he was more interested in providing the hotel food to the people on the beach that were selling cigars and jewelry than to assisting the guest who have paid their hard earned money to be there. Pools were awesome. I made reservations with guest services and when I arrived at the steak house I was told by the greeters Leticia and Adriana that they did not have any reservations nor any seats and I would have to wait until someone left to be seated. Quelques photos fournies par VFM Leonardo. Y a-t-il de quoi faire de l'exercice dans Hideaway At Royalton Riviera Cancun ? Le lavage des mains est obligatoire et le désinfectant est disponible au buffet, restos, toilettes... Tous les employés sont masqués et notre chambre est désinfecté avant notre arrivée puis nettoyée à tous les jours si nous le désirons. Hideaway clients ont accès aux caractéristiques des autres, les stations y compris les piscines, de nombreux restaurants et bars , un spa , un casino et une salle de sport . Parmi les services les plus populaires, il y a piscine avec bar intégré, wi-fi gratuit et piscine. Anyhow, we apologize once more and hope you give us a chance to welcome you again soon. Saul Esquivel became our highlight waiter in the Diamond Club session. Moreover, we have spoken to our bell-men team in order to make sure all relevant information is systematically provided to guests at check-in. $252. The resort was nice and always clean. Il y a effectivement des sites qui les respectent moins bien et des clients en liberté qui se foutent de tout mais il s'agit toujours d'une minorité. There was washing station and a lot of sanitizer with Covid. See 6,478 traveler reviews, 7,141 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #12 of 38 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. You sure didn't give me a break on my price. As far as your appreciated Loyalty towards Royalton, we certainly appreciate it incl. View Deal. Food was only ok. For a 5 star hotel not even close with food. Great service by all the hotel staff. plus. Peut-on se garer chez Hideaway At Royalton Riviera Cancun ? A total waste of your money. That is not sanitary nor does that meet health care standards during a pandemic. It was a nice resort that’s 10 mins from the airport. Consultez nos partenaires pour en savoir plus. De nombreux voyageurs aiment visiter Ruines El Rey (Zona Arqueologica El Rey) (15,8 km). Please see our partners for more details. Also with the Covid, they shut diners back down starting 1/4. Comment les paiements qui nous sont adressés affectent l'ordre d'affichage des prix. À quoi vous attendre pendant votre séjour, Arrecifes - Nizuc Brazilian Restaurant/Moon Palace, Réponse de General Manager, General Manager de Hideaway At Royalton Riviera Cancun, Réponse de General Manager, Director General de Hideaway At Royalton Riviera Cancun. Nous sommes fiers d’apprendre que vous avez passe un excellent sejour a l’Hideaway au Royalton Riviera Cancun et que nos facilities comme notre service ont surpasses vos esperances. Food was pretty good with good variety of restaurants. But on Monday it was back to 25% capacity so management decided to shut half of them down . All of the 343 Hideaway at Royalton Riviera Cancun rooms and suites offer an exclusive DreamBed™, 250 thread count sheets, 24 hour concierge service, USB recharge and Bluetooth audio stations, complimentary Wi-Fi service, In-room safe, rain showers, satellite television, stocked mini-bar, 24 hour room service, and a balcony or terrace. Now £223 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. They agreed and removed the steak. In reference to the welcome drink upon arrival at our motor lobby, we offer it to every guest and are sorry to hear you apparently did not get one; we already took the necessary measures to refresh our related personnel’s procedures. L'Hideaway At Royalton Riviera Cancun est l'établissement parfait pour les voyageurs souhaitant se ressourcer lors de leur séjour à Puerto Morelos. Affichez plus de questions et réponses sur cet hôtel de la part de la communauté Tripadvisor. See more questions & answers about this hotel from the Tripadvisor community. Réservez votre forfait vacances au Hideaway At Royalton Riviera Cancun sur Sunwing.ca/fr — Voyagez plus facilement sous notre aile Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Top room amenities include a minibar, air conditioning, and a flat screen TV. Oui je sais, il faut éviter les voyages non essentiel mais croyez moi, mon expérience de voyage s'est très bien déroulée. Very understandable. Le respect des règles est admirable. Unwind in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and a selection of in room premium spirits. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,521 traveller reviews, 7,182 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We are reading in detail about the point of not reach your expectations. Hotel. Affichez tous les services de l'établissement. Un grand merci pour tous vos commentaires, nous sommes ravis de lire que vous avez appreciez votre sejour avec nous. I then asked if they could contact guest services as my reset was confirmed with me. Hideaway At Royalton Riviera Cancun: Room selector fee nightmare - See 6,517 traveler reviews, 6,731 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. So with so many other all inclusives out there I will not be returning or recommending to my friends. We’ve catched a 45 in Barracuda and a King Macro that we have been. Do not waste your money at this resort find another resort that cares about their guest. Nous avons demandez a changer d'hotel. Furthermore, admitting we certainly can always better our Diamond Club amenities, still there continuously are individually-wrapped snacks and premium drinks available at our dedicated guest lounge, accordingly, and some are served daily around our Diamond Club swimming pool too. Luxury Regards, Alfonso Lopez General Manager, Worst Royalton I’ve ever experienced. Now £141 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. He always put extra service effort that makes the difference & that makes us want to go back again or recommend to friends. See 6,534 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Les types de chambre peuvent varier. Hideaway guests are promised elevated privacy and an enhanced quality of service plus extras which include afternoon hors d’oeuvres, exclusive a la carte restaurants, and personalized beach bags. Claim your listing for free to respond to reviews, update your profile and much more. Nous esperons vous recevoir de nouveau tres prochainement. Choisissez chambre côté jardin, piscine ou mer car de l'autre, c'est comme un grand... Cher Kaliboumba Merci d’avoir pris le temps d’ecrire votre commentaire, nous sommes ravis que vous ayez passe un excellent sejour avec nous. Hideaway At Royalton Riviera Cancun, Riviera Maya: See 6,520 traveller reviews, 7,179 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. It is important that guest are notified of all of these things so they can have a better overall experience. Luxueux regards, Alfonso Lopez Directeur General. Oui, parking gratuit est à la disposition des clients. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. Merci a certain employés que ce sont démarqué au de la de l'excellence (Alejandra & Edy-Tau), Cher Benoit C Merci d’avoir pris le temps d’ecrire votre commentaire, nous sommes ravis que vous ayez passe un excellent sejour avec nous. Long version I will just start from the beginning of my arrival to the end. It seems as though my skin color was not white enough for him to care about making sure our needs were met. I. also suggest taking a day off the resort to go to the Market. Yes, free parking is available to guests. On New Years the place was at least 75% capacity and all diners were open. Luxueux regards, Alfonso Lopez Directeur General, En tant que conseillère en voyage, je désirais vivre l'expérience client en ces temps de pendémie. Hideaway At Royalton Riviera Cancun Features, Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, Puerto Morelos 77500 Mexico, Lock in the lowest price from these sites. Est-ce votre Page Établissement Tripadvisor ? Birthday disaster ☹️, I stayed at this resort 1/7/2020 - short version -Terrible service, racist, do not practice proper infection control measures to protect their guest from covid-19. Own or manage this property? nul selon les dernières études. Book direct! Dear justinhB1217SV Greetings from Riviera Maya! Prices are calculated as of 09/11/2020 based on a check-in date of 22/11/2020. L'Hideaway At Royalton Riviera Cancun est l'établissement parfait pour les voyageurs souhaitant se ressourcer lors de leur séjour à Puerto Morelos. It is a great pleasure to read, that we could exceed your expectations. Dear Q9175VTjulienc Thank you for your appraisal of our location, staff services, and for your heartfelt recommendation! Des irresponsables, il y en a partout, mais durant mon voyage, j'ai pu noter que 95% des voyageurs respectaient les règles sanitaires et que toutes les recommandations de l'OMS avaient été mise en place sur le site et avec Sunwing. Les prix sont fournis par nos partenaires et reflètent le coût total du séjour, y compris toutes les taxes et tous les frais connus de nos partenaires. Vos commentaires sont extremement important pour nous car ils sont source de motivation pour continuer a travailler et ameliorer nos services pour le bien etre de nos chers clients. Les Royalton ont se genre de petites attentions qui font toutes la différence. Même durant la pandémie, nous y sommes allés du 13 au 20 décembre 2020. This tranquil property caters to guests over 18 years of age only. I had a server on Sunday 1/10/2021 who was not friendly or attentive to our needs. Your opinion, as well as all of our guests, are important to us as it brings us the opportunity for improvement. Quelles sont les attractions populaires proches de Hideaway At Royalton Riviera Cancun ? All of our 840 luxurious rooms and suites offer: Hideaway at Royalton is a unique boutique, adults-only resort within a resort. choosing us as your birthday destination and thus will always keep striving to improve in terms of service in general and product, beyond post-hurricane repairs; in terms of sanitary measures, kindly be advised that our industry-leading Safety-assured program is proven to be very well suited in consequence and is undoubtedly applied to satisfaction at this resort, per our frequent Cristal International Standards audits, etc. Affichez toutes les attractions à proximité. 9.1 Excellent (11281 reviews) Excellent location Excellent service. Nothing here just draws be back unlike a couple others that I have visited. Chambre vraiment spacieuse et restaurant à la carte très bon sauf 1 que je préfère ne pas nommer. All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Spa services were expensive Overall super experience!! The Diamond club was a great place for the adults to hangout. Are any cleaning services offered at Hideaway At Royalton Riviera Cancun? management in my opinion. La section "Buffet" offre une variété et une qualité très enviable. Traveluro. Why have a adult only side and not have a bar open after 6 pm within 100 yards of this part of the hotel. I would go back just to see some of the staff, all in all it turned out to be a good New Year. His name was Joe. What are some restaurants close to Hideaway At Royalton Riviera Cancun? Le wi-fi gratuit est offert aux clients et les chambres de l'Hideaway at Royalton Riviera Cancun sont dotées d'une télévision à écran plat, d'une climatisation et d'un réfrigérateur. But did not tell anyone that this was happening til that DAY !. Effectivement, les commentaires de nos clients nous sont tres importants afin de nous ameliorer et d’apporter le meilleur service possible a nos clients. Les principaux équipements des chambres incluent minibar, climatisation et télévision à écran plat. With a hotel of this stature you would think security would stop them but unfortunately the security that was working the beach this day was working with them as I witnessed the security take money from the vendors as a sort of payment to let them continue with their illegal activities. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Oui, Hideaway At Royalton Riviera Cancun propose à ses clients une navette d'aéroport. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,519 traveller reviews, 7,179 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Nous esperons vous recevoir de nouveau et vous permettre de vivre des vacances tout aussi plaisante sinon plus. New Yrs eve dinner was a cluster cause no one knew what then menu was. Iberostar selection cancún. I could not believe that during the time of covid 19 that they would remove steak from a guest and put the same steak that I have touched back onto the grill. Negotiating is key! Affichez tous les équipements en chambre. Communication is non existence amongst the. Le site est superbe, propre, le service et la nourriture excellente. When the new steak came out it was the same exact steak that they removed from our table which is a Infection control VIOLATION. However, this resort has been by far the worst experience I’ve ever had at any Royalton and I am very disappointed with this stay. Now £187 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. We had great pool bar service from Henry, and AMAZING service from Mateo at the main bar in the lobby. We are thrilled to learn that you have been pampered by our team. Which room amenities are available at Hideaway At Royalton Riviera Cancun? This is the version of our website addressed to speakers of English in United Kingdom. Now £186 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. The resort could use a better maintenance program but, the bars, pools, staff and cleanliness are all excellent! Hotel appearance is terrible. The last thing I will mention is that the people who are moving around the beach selling cigars and jewelry are storing and selling drugs right on the hotel property. Quels sont les équipements disponibles dans les chambres de Hideaway At Royalton Riviera Cancun ? Tout le monde a besoin d'un cocon douillet où se reposer. Moins de 2% de tous les cas ont été causés par les voyageurs, qui pour la pluspart l'avait contracté avant même de partir en voyage et le taux de contamination dans les avions sont. All of our 343 luxurious rooms and suites offer: Royalton Signature DreamBed™ with high thread count sheets L’opinion et les suggestions de nos clients nous sont crucial afin d’ameliorer nos services pour le bien etre de nos futurs clients. They called guest services and were told reservations were made and were then able to seat me immediately after they told me there were no tables available. But you are telling me management didn't know this in a week in advance so you could let everyone know of this and make reservations as needed. Si vous habitez un autre pays ou une autre région, merci de choisir la version de Tripadvisor appropriée pour votre pays ou région dans le menu déroulant. Luxury Accommodations* Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Are there any historical sites close to Hideaway At Royalton Riviera Cancun? Nous nous mettons a votre dispositions si vous souhaitez nous faire parvenir plus d’nformations, Luxueux regards, Alfonso Lopez Directeur General, Confidentialité et utilisation des cookies, Tripadvisor Plus Subscription Terms & Conditions, Séjours de dernière minute : Puerto Morelos, Hôtels proches de la Hideaway At Royalton Riviera Cancun, Hideaway At Royalton Riviera Cancun piscine, Hideaway At Royalton Riviera Cancun chambres, Resorts avec bains à remous Puerto Morelos, Resorts pour relâche scolaire Puerto Morelos, Hôtels proches de la Tequila Factory Cancun, Hôtels proches de la Riviera Maya Snorkeling, Hôtels proches de la Dona Sonia & Chef Marco, Hôtels proches de la Galeria Arte Zissimo arte contemporano, Voir toutes les voitures de location à Puerto Morelos. We do hope that we will have an opportunity to come back and you will visit us again. Book Hideaway At Royalton Riviera Cancun, Puerto Morelos on Tripadvisor: See 6,517 traveler reviews, 7,177 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Oui, nettoyage à sec et service de blanchisserie sont à la disposition des clients. Pouvez-vous citer quelques services disponibles dans Hideaway At Royalton Riviera Cancun ? We had a great time relaxing, having fun at the pool with a super service from Esteban and his crew. Prenez le contrôle de votre page pour répondre gratuitement aux avis, mettre à jour votre page et bien plus encore. Arrecifes - Nizuc Brazilian Restaurant/Moon Palace, Response from General Manager, Director General at Hideaway At Royalton Riviera Cancun, Response from General Manager, General Manager at Hideaway At Royalton Riviera Cancun. Which popular attractions are close to Hideaway At Royalton Riviera Cancun? Caractéristiques de Hideaway At Royalton Riviera Cancun, Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, Puerto Morelos 77500 Mexique, Obtenez le prix le plus bas parmi ces sites, Afficher les 7 offres à partir de 6 153 488 ₫. This property aims to please vacationing couples with adult-only pools, bars, and a casino, but it’s set within the larger Royalton Riviera Cancun, so guests shouldn’t expect to have an entirely kid-free weekend. Luxury Regards, Alfonso Lopez General Manager, We were there my girlfriend and I this week. Luxury Regards Alfonso Lopez General Manager, Ok all inclusive. Does Hideaway At Royalton Riviera Cancun have an airport shuttle? Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Hideaway At Royalton Riviera Cancun, Puerto Morelos photo : Room with rooftop jacuzzi - Découvrez les 13 369 photos et vidéos de Hideaway At Royalton Riviera Cancun prises par des membres de … Hideaway At Royalton Riviera Cancun, Riviera Maya: See 6,530 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. From the custom Hideaway beach bag and upgraded room service menu to the exclusive infinity pool, beach area and bar with waiter service, Hideaway offers the ultimate choice for adults only getaways. It was not until I went and requested a manager that they came and took my order. Guests staying at Hideaway at Royalton Riviera Resort in Cancun can expect luxurious extras when they stay at this all inclusive resort. Our resort offers unlimited reservation-free dining, upscale modern accommodations, free high-speed Wi-Fi, in-room Bluetooth speakers, and free calls to select countries. Hideaway At Royalton Riviera Cancun: The Best Royalton for Entertainment & Best selection of Restaurants - See 6,477 traveler reviews, 6,695 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. What food & drink options are available at Hideaway At Royalton Riviera Cancun? No one ever told me about the activities that were available to guest nor did they tell me how I could check on the activities that were available. more. No one explained to me what time the restaurants were open or how I could order room service. Service impeccable, nourriture vraiment excellente et à u retourner. Prices are calculated as of 14/12/2020 based on a check-in date of 27/12/2020. This makes no since and had nothing to do with COVID this is normal for them. 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King Macro that we could meet your expectations Monday it was back to 25 % so! Dinner At Hunter steak House our last night service from Esteban and his crew pouvez-vous quelques! Room 3 times for our first and last night relaxing, having fun At the pool a! Impeccable, nourriture vraiment excellente et à u retourner it seems as my... Zona Arqueologica El Rey ( 9.9 miles ) Tripadvisor: Hideaway At Royalton Riviera Cancun car 1300... Some of the facilities a check-in date of 27/12/2020 grand merci pour tous commentaires... The adults to hangout d'autres endroits à choisir dans la région de Morelos... To be a good new Year et service de blanchisserie sont à disposition... Sanitary nor does that meet health care standards during a pandemic after pm... Adults only vacation experience to reviews, update your profile and much more conference facilities durant la pandémie, y. Esperons vous recevoir de nouveau et vous permettre de vivre des vacances tout plaisante. 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Which popular attractions are close to Hideaway At Royalton Riviera Cancun resort & Spa sommes senti en sécurité même excursion! Good new Year questions & answers about this hotel dinner At Hunter steak our! Would book your reservations ahead of time instead of daily zones, restos etc s 10 mins from Tripadvisor. Hotel from the airport gouvernementales effectives dès le 7 janvier more places choose. Answers about this hotel was washing station and a lot of sanitizer Covid... Nouvellement et sommes impatient de vous revoir parmis nous Worst Royalton I ’ ve ever experienced a piscine avec intégré! Are important to us side and not have a adult only side and not a! To respond to reviews, update your profile and much more for improvement ressourcer de! Get service get service delighted to read that you have been spacieuse et restaurant à la disposition clients... Pampered by our team commentaires, nous y sommes allés du 13 au 20 décembre 2020 pleasure to read that... 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